Frequently asked questions
EV charging
Which wallbox do I need: 7 kW, 11 kW or 22 kW?
This depends on your electrical connection and on the maximum AC charging power of your car. A 7 kW wallbox is suitable for single-phase charging up to 32A. 11 kW usually requires a 3-phase 16A connection, and 22 kW a 3-phase 32A connection. A higher-power wallbox only charges faster if your car and electrical installation support it.
Does a SparkMonkey wallbox work with my electric car?
Our Type 2 wallboxes are suitable for electric cars and plug-in hybrids with a Type 2 connector. Before buying, always check which connector type and maximum AC charging power your car supports. Not sure? Contact us and we'll be happy to help.
What is the difference between single-phase and 3-phase charging?
Single-phase charging uses one phase of your electricity connection. 3-phase charging uses three phases, allowing higher charging power. The charging power you can actually use depends on your fuse box, connection, wallbox and car.
Can I install the wallbox myself?
A wallbox is connected to the electrical installation of your home or business. We therefore recommend having it installed by a qualified electrician. That way you can be sure the connection and required protection are installed correctly.
Is load balancing possible?
This depends on the chosen model and the installation used. For products that support load balancing or a similar form of dynamic power management, we state this in the product information.
Can I control my wallbox via an app?
Depending on the model, our smart wallboxes can be controlled and configured via an app. Available features may differ per product, so always check the product description for the exact options.
What does RFID do on a wallbox?
With RFID you can authorise charging with an RFID card or tag. This prevents anyone from using your charging point without permission.
Can I set the charging current?
On wallboxes with adjustable charging current, you can set the maximum charging power. The available settings differ per model and are stated with the product.
Smart home
What is a smart home?
A smart home consists of smart, connected devices that let you control, automate and monitor functions in and around your home – for example lighting, switches, energy consumption and other electrical devices.
Do I always need a hub for smart home products?
No, it depends on the product. Some smart devices connect directly via WiFi, while others need a hub or gateway. For each product we state which connection or additional equipment is required.
Can I combine different smart home products?
That depends on the platform and communication protocol the products use. Always check compatibility and supported systems in the product description.
Do SparkMonkey products work with Google Home or Amazon Alexa?
This differs per product. If a product supports Google Home, Amazon Alexa or another smart home platform, we state this in the product specifications.
Can I measure my energy consumption?
Suitable smart energy meters give you insight into your electricity use. The measuring and app functions available depend on the product.
Ordering & delivery
When will my order be shipped?
Orders are usually processed within 0–1 working day. Orders placed at the weekend or on a public holiday are processed on the next working day.
How quickly will my order be delivered?
Orders within the Netherlands placed on a working day before 5:00 PM are in most cases delivered the next working day. Delivery times to other countries vary by destination.
Can I track my order?
Yes. As soon as your order has been shipped, you will receive a Track & Trace code to follow your shipment.
Which countries does SparkMonkey ship to?
SparkMonkey ships to the Netherlands and various other European countries. Available shipping options and costs are shown at checkout.
Returns & warranty
Can I return my order?
Yes. As a consumer you have 14 days after receipt to let us know that you wish to exercise your statutory right of withdrawal. You then have another 14 days to send the product back. You can use our withdrawal form or simply send an email. Statutory exceptions to the right of withdrawal still apply.
Who pays the return costs?
If you exercise your right of withdrawal, the direct costs of returning the product are at your own expense, unless otherwise agreed or required by law.
Will I get the original shipping costs back?
If you validly withdraw from your entire order, we refund the purchase price as well as the cost of standard delivery. Any extra costs because you chose a more expensive shipping method yourself do not have to be refunded.
Is there a warranty on my purchase?
Yes. The statutory warranty applies to all products you buy from SparkMonkey. This means a product must meet what you as a consumer can reasonably expect. In addition, we give a 1-year warranty; this comes on top of your statutory rights and does not limit them.
What should I do if my product is defective?
Contact us at support@sparkmonkey.eu, preferably with your order number and a clear description of the problem. If possible, include photos or other relevant information. We will then work out a suitable solution with you.
What should I do if I received the wrong product?
Contact us as soon as possible at support@sparkmonkey.eu. Mention your order number and which product you received, so we can put it right.
Payment & contact
Which payment methods can I use?
The available payment methods are shown at checkout. Depending on your country and order, different payment options may be available.
Can I get advice before ordering?
Of course. Not sure which wallbox suits your car or connection, or which smart home product you need? Contact us – we're happy to help you choose.
How can I contact SparkMonkey?
Email: support@sparkmonkey.eu
Phone/WhatsApp: +31 6 57077363
Available: Monday to Friday, 9:00 AM – 5:00 PM