Privacy policy
SparkMonkey cares about your privacy. We therefore only process personal data that we need to provide and improve our services, and we handle the information we collect about you and your use of our services with care. We do not make your data available to third parties for their own commercial purposes without a valid legal basis.
This privacy policy applies to the use of the website sparkmonkey.eu and the services offered on it by SparkMonkey. Publication of a new version of this privacy policy replaces all previous versions.
In this privacy policy we describe which personal data we collect, what we use it for, with whom it may be shared, how we protect it and what rights you have regarding your personal data.
Do you have questions about our privacy policy? Please contact our privacy contact person. You will find the contact details at the bottom of this privacy policy.
About data processing
Below you can read how we process your personal data, where we have it stored, which security measures are applied and which parties may have access to this data.
Webshop software – Shopify
Our webshop has been built with software from Shopify. Personal data that you provide to us for our services may be shared with Shopify for the technical operation and management of our webshop.
Shopify takes appropriate technical and organisational security measures to protect personal data. Depending on the services used, personal data may be processed outside the European Economic Area. In such cases, appropriate safeguards are applied in accordance with applicable privacy legislation.
Web hosting and email – MijnDomein
SparkMonkey uses MijnDomein for web hosting and business email services. MijnDomein may process personal data on our behalf as part of these services.
MijnDomein does not use this data for any purpose other than what is necessary to provide, secure and improve its services.
MijnDomein has taken appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.
Our business email traffic, including communication via support@sparkmonkey.eu, is treated confidentially.
Payments – Mollie
We use Mollie to process some of the payments in our webshop.
Mollie may process personal data for this purpose, including your name, address details and payment details, such as your bank account or credit card details.
Mollie has taken appropriate technical and organisational measures to protect personal data and does not keep personal data longer than necessary or required by law.
Payments – Klarna
When Klarna is offered as a payment method, we may use Klarna's services to process the payment.
Klarna may process, among other things, your name, address details and payment details.
If you use a deferred payment method, Klarna may process personal data and information about your financial situation, for purposes including credit assessment.
Klarna processes and stores this data in accordance with applicable laws and regulations.
Shipping and logistics – PostNL
When you place an order with SparkMonkey, we need to make sure your order is delivered to you.
We may use PostNL to carry out deliveries. For this, we need to share certain data with PostNL, such as your name and address.
PostNL uses this data to carry out the delivery. If PostNL engages subcontractors to provide its services, the necessary data may also be provided to these parties.
Invoicing and accounting – SnelStart
We use SnelStart for our administration and accounting.
For this purpose we may share data such as your name, address and details of your order and invoice with SnelStart.
This data is used for our financial administration and for recording sales invoices. Personal data is treated confidentially and is not used for any purpose other than what is necessary for this service and for meeting legal obligations.
External sales channels – Marktplaats.nl
We may offer some of our products via Marktplaats.nl.
If you place an order or communicate with us via this platform, Marktplaats.nl may share certain order and personal data with us.
We use this data exclusively to process your order, to communicate with you and for other purposes necessary to perform the agreement.
Purpose of data processing
We mainly use personal data for:
- processing and delivering orders;
- processing payments;
- customer service and communication;
- managing customer accounts;
- our financial administration;
- improving and securing our website and services;
- complying with legal obligations.
We use your personal data for marketing purposes where there is a valid legal basis for doing so. Where consent is required, we will ask for it in advance.
Automatically collected data
When you use our website, technical data may be collected automatically, such as your IP address, browser type, device, operating system and information about your use of our website.
Insofar as this data can be traced back to a person, we treat it as personal data.
We use this data for purposes including security, analysis and improvement of our website and services.
Cooperation with legal investigations
SparkMonkey may be legally obliged to provide personal data to competent government authorities, for example in the context of a tax or criminal investigation.
We only provide data where there is a valid legal basis for doing so.
Retention periods
We do not keep personal data longer than necessary for the purpose for which it was collected, unless we are legally obliged to keep it longer.
Data that forms part of our financial administration, including invoices, is kept for the applicable statutory retention period.
Other customer data is deleted or anonymised when it is no longer necessary for our services, unless another legal basis justifies keeping it.
Your privacy rights
Under the General Data Protection Regulation (GDPR), you have various rights regarding your personal data.
Depending on the situation, you may be entitled to:
- access to your personal data;
- rectification of inaccurate personal data;
- erasure of personal data;
- restriction of processing;
- data portability;
- object to certain processing;
- withdraw consent previously given.
Would you like to exercise one of these rights? Please contact us at support@sparkmonkey.eu.
We may ask you to provide additional information to verify your identity before we carry out your request.
We will respond within the applicable statutory period.
Right of access
You have the right to ask which personal data we process about you.
If your request is granted, we will provide you with information about the personal data we process and the relevant processing in accordance with applicable privacy legislation.
Right to rectification
If personal data we process about you is incorrect or incomplete, you can ask us to correct or complete it.
Right to erasure
In certain cases you can request that your personal data be deleted.
This right does not apply if we still need to keep the data, for example because of a legal obligation.
Right to restriction of processing
In certain situations you have the right to ask us to temporarily restrict the processing of your personal data.
Right to data portability
Where the legal conditions are met, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format, or to have it transferred to another organisation.
Right to object
In certain cases you have the right to object to the processing of your personal data.
If you object, we will assess in accordance with applicable privacy legislation whether we must stop the processing.
Automated decision-making
Under certain circumstances you have the right not to be subject to decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.
Where applicable, SparkMonkey does not use such solely automated individual decision-making without observing the legal requirements.
Filing a complaint
If you believe that we are not processing your personal data correctly, please contact us so that we can investigate your complaint.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or with the data protection authority in your country of residence.
Cookies
SparkMonkey may use cookies and similar technologies to make the website work properly, remember preferences and – where applicable – analyse the use of the website.
Where consent is required for certain cookies, they are only placed after you have given your consent.
Where third-party services use cookies, information about these cookies may also be included in our cookie settings or cookie statement.
Changes to the privacy policy
SparkMonkey reserves the right to amend this privacy policy when our services, systems used or applicable laws and regulations change.
The most recent version of this privacy policy can always be found at sparkmonkey.eu.
If a change has a material impact on how we process personal data already collected, we will inform the data subjects where required by applicable law.
Contact details
SparkMonkey
Speeldonk 32
5682 JJ Best
The Netherlands
Website: sparkmonkey.eu
Email: support@sparkmonkey.eu
Phone: +31 6 57077363
Privacy contact person
Danny Badenbroek